Privacy policy

Who we are

DE Group, Inc. (“we”) operates the website degroupusa.com. We install, repair and maintain gutters and related products.

This policy is written in plain language and complies with applicable privacy laws.

By using this website or sending us your information, you acknowledge that you have read this policy.

The information we collect

We only collect what we need:

• What you give us: name, email, phone number, project address, request details and attached files when you fill in a form, write to us or call us.
• What your device sends us (only with your consent): IP address, cookie identifiers, pages viewed, device and browser type, referral source and approximate location.
• Necessary technical data: security and operating logs for the site (for example to block automated submissions).

We do not knowingly collect sensitive information (health, finances, etc.) and we do not ask for a Social Security number.

Why we use it

• Answer your quote or information request, schedule a visit and follow up on our services.
• Carry out the work, invoicing and after-sales service.
• Comply with our legal obligations and protect our rights.

We do not use your information for other purposes without your consent, unless the law allows it. We do not sell your personal information.

Your consent

Your consent must be clear, free and informed, and given for specific purposes. When you voluntarily send us information (form, email, phone), we use it to answer your request.

This website currently uses no analytics or advertising cookies.

You can withdraw your consent to the use of your information at any time by writing to the person responsible listed below.

Who we share your information with

We only share your information with people who need it to handle your request and with our technology service providers, who are bound by confidentiality obligations:

• Cloudflare: website hosting, security and protection against automated submissions (Turnstile).
• Twilio SendGrid: delivery of the emails generated by the contact form (the request received by our team and the confirmation sent to the visitor).

We may also disclose information when the law requires it (court order, investigation, etc.).

International transfers

Several of our providers (Cloudflare, SendGrid) operate servers located outside your region, including in the United States. Your information may therefore be stored and processed there and be subject to the laws of those jurisdictions, which may offer a different level of protection.

We make sure these providers contractually commit to protecting your information adequately.

How long we keep your information

We keep your information only as long as needed for the purposes it was collected for (handling your request, carrying out and following up on the work, warranties, accounting and legal obligations). It is then securely destroyed or anonymized. Site measurement data is kept according to each analytics tool’s retention periods.

Security

We take reasonable security measures: encrypted connection (HTTPS), access limited to authorized people, protection against automated submissions and reputable providers. No method of transmission is completely infallible, however.

If a security incident presents a risk of significant harm, we notify the people concerned and the competent authorities, as the law requires.

Your rights

You may, at any time and without unreasonable cost:

• ask for access to the personal information we hold about you;
• ask for correction of inaccurate, incomplete or equivocal information;
• withdraw your consent to the use or disclosure of your information;
• ask for your information to be deleted or for its dissemination to cease, where the law allows it;
• ask us any question about our personal information practices.

To exercise these rights, write to the person responsible listed below. We may need to confirm your identity, and we reply within 30 days of receiving your request.

Children and minors

This site is intended for building owners and managers. We do not knowingly collect information about children. If you believe a minor has sent us information, contact us to have it deleted.

Person responsible for the protection of personal information

DE Group, Inc. — DE Group, Inc.

For any question, or to request access, correction or withdrawal of consent: email: hello@degroupusa.com; phone: (925) 940-7099; address: 1990 N California Blvd, Walnut Creek, CA 94596, USA.

Complaints

If you believe we have not respected your rights, write to us first: we will handle your complaint promptly.

You may also contact the data protection authority in your region.

Changes to this policy

We may update this policy, for example if our practices or the laws change. The date of the last update appears at the top of this page. If the changes are significant, we will let you know and, where needed, ask for your consent again.